Sunday, March 9, 2008

Response to: A Server's Guide to Eating Out

A guy named Nathan has a post on: http://www.askmen.com/fashion/how_to/4_how_to.html This is MY response to his post. Most of this post is all over the internet, but he added a bunch of SELFISH, LAZY things, which I would like to respond to the entire thing in my own blog to it. I have seen this guide ALL OVER the internet, just written differently. This is a response for all servers who think they deserve a tip ALL THE TIME NO MATTER WHAT HAPPENS. They need to realize that unless automatic grauity is added, we don't have to tip servers. A tip is supposed to be EARNED, IT'S NOT A RIGHT! Here it goes:

"A Servers Guide to Eating Out!! A SERVERS GUIDE TO EATING OUT (There is a bulletin floating around about this. I added a little bit, but who ever started it is a genius!) The next time you're out eating at a restaurant, look at your server. Do you think they are really happy to be doing that job? The answer is no, they are not, but it's what we do, and we do it for the money, so please help them out. Its a tougher job than you think and you should hook it up accordingly! There are SO many people out there flooding the restaurants w/o any knowledge of how to tip. Here is a guide for the general public to follow. Feel free to print out and store in your wallet and/or purse. :)"

Totally 100% DISAGREE that whoever started this was a "genius", because the person that started this was a SELFISH and UNCARING server.

"1. CHILDREN First off, try to be aware of the ratio of adults to children. Two, MAYBE three kids to one adult is fine, but when you have a table of one adult and six children? Well, it's usually a disaster waiting to happen. Also, please DO NOT let them open and dump stuff on the table (ie; salt, sugar, etc). IF YOU DO, you must leave an extra $5 for the server to clean up YOUR child's mess and to re-stock the now unusable wasted items. We are neither their babysitter nor their parent. The least you can do is pay us for the extra work. Also make sure you control your kids and don't let them scream or run around the restaurant. It's very distracting, annoying, and not to mention dangerous if they get ran over by a server with hot food in their hands. Fair warning."

Leaving extra money when customers have LEFT already is STUPID and is RIDICULOUS for someone to pay for service they will NOT be receiving since the act of cleaning a mess up is done AFTER the customer has left the restaurant. Sorry, but $5 more is a HUGE AMOUNT for clean up work. Cleaning, in my opinion is NOT SERVICE, because it DOESN'T BENEFIT MY SERVICE. When customers LEAVE the restaurant, do you HONESTLY THINK THEY ARE THINKING ABOUT THE MESS THEIR SERVER HAS TO CLEAN UP? HELL NO, THEY DON'T!!!

"2. "THE CAMPERS": If you feel the necessity to stay for longer than 15 minutes after you pay, its an extra $3 every 30 minutes. We make our money from the tables. If you are in one and we can't seat it, we don't make money. It's that simple."

There is NO SUCH THING as "RENTING A TABLE" in a restaurant. You can rent a ROOM in some restaurants, but that money goes to the RESTAURANT OWNERS, NOT the SERVERS. You have to remember, customers aren't "RENTING" a table like a lane at a bowling alley. Paying ANYTHING MORE for ZERO MORE service = ZERO MORE TIP. If I am getting refills during let's say an extra half an hour I would stay, that's SERVICE, so I would give a DOLLAR MORE, that's IT. $3 would be INSANE, especially for only 15 minutes. That's just SELFISH on the SERVER'S PART to think they would deserve that much just for sitting longer.

"3. COMPLIMENTS: Telling a server they are the best server they've ever had is not a tip. If we are good, let us know by leaving us more money. We cant pay our bills on compliments. It's not that we don't appreciate the praise (we really do), its just that it's not an excuse for leaving a 10% tip. 90% of the time that we are told that we are the best server you have ever had, we can feel that 0 tip coming. It really shouldnt be like that people. Whos fault is it that we prejudge??"

I AGREE 100%. If you really mean that the server was so great, PAY UP! ACTIONS SPEAK LOUDER THAN WORDS!! You say they are great, words are cheap as they can come, so give some extra money if they were THAT GREAT. I don't understand WHY customers would say their server was so wonderful, then leave them with like 10%? That boggles my mind. I guess some people really think 10% is a good tip.

"4. THE SALVATION PAMPHLETS: Prayer cards or some other religious pamphlet is NOT a tip. First off, it is insulting that you assume we are devoid of religion and have a need to be saved by someone like you. Again, just like compliments, we can't pay our bills w/ prayer cards. The reason most of us aren't in church is because so many of you give us that lovely lunch rush on Sundays."

Someone giving a pamphlet for a tip is CHEAP and is doing wrong by the server UNLESS the server did poorly. If customers want good service, they need to PAY for it with MONEY, NOT with pamphlets or prayer cards. Pamphlets and prayer cards don't pay the server's bills. I cannot believe that customers really think a pamphlet is a tip?

"5. TIPPING: Who ever started telling people that 10% was a normal tip? It's a terrible tip. Leave the 10% tip to the rude, unpleasant waitress at Denny's who took 45 min. to refill your coffee. It is not 1960. Cost of living has gone up dramatically since then. 18% is the MINIMUM amount of what you should be tipping your servers (unless, of course, they are truly awful). But just look at the tax line and multiply by 2 or 3. This gives you your minimum tip amount. Remember, our companies pay us minimum hourly wage for tipped employees, which is $3.13 in FL, $3.09 in IA, $2.38 in MD & $2.13 in TX). Also, you must tip on the TOTAL amount, including tax. This is because we have to tip-out according to OUR TOTAL sales (which INCLUDES tax). We give a portion to the bussers, the bartenders, and the expediter in the kitchen. We tip-out on tax, so YOU tip on tax as well."

I disagree on some parts and agree on some parts. I disagree that you should leave ANYTHING for waiting 45 mins. for a refill, because that's NEGLECT, which should get a STIFF in that type of situation. WHO in the world has 45 mins. to wait for a refill and even servers themselves wouldn't want to wait that long for service? TIPS are for SERVICE, NOT for NEGLECT! 18% is the minimum amount for DECENT, GOOD, SERVICE. If the service sucks, the tip will also. I agree with tipping on taxes, because the tip should be based on the TOTAL BILL, NOT the SUBTOTAL since servers have to pay taxes on their tips. If I have to wait 45 minutes for a refill, there will be NO tip for the server, a talking with the manager, and a letter to corporate as well for NEGLECTING YOUR JOB DUTIES. I wouldn't wait 45 minutes for a refill, because I would just go to fill it up myself personally if I had to wait that long, because I am NOT LAZY like some servers are. 45 minutes is NOT WORTH waiting for a drink of ANY KIND, even a bar drink. I have gotten refills in less than 30 seconds, that's right, LESS THAN 30 seconds before, so there's NEVER A REASON, EVER, TO MAKE A CUSTOMER WAIT THAT LONG, EVER! That's inexcusable service!

"6. THE COMPLAINERS: If you get a discount because your food was prepared wrong or something, do not take it out of our tip. We didn't cook it. That wasn't our job. The cooks get paid hourly regardless if the food tastes bad. However, we only make what you give us. We're there to get your drinks, take your order, bring your food, and be attentive to your eating needs, ONLY. Keep that in mind. (Also, we dont care who did it for you last time you were here, If we tell you that we cant do something, we cant do it. Who ever that was that did it for you last time only makes our life harder because we still get griped at by you people for doing what we are supposed to do.)"

TOTALLY DISAGREE!!! If I get a discount, it's usually because the SERVER messed up, NOT the kitchen staff. 90% of food mistakes are the SERVER'S MISTAKES. Putting in an order wrong, forgetting to put in an order, delaying putting in orders, bringing out OBVIOUSLY wrong food such as a wrong entrée, wrong side dish or things missing, etc. are ALL the SERVER'S FAULT if they bring out the food and took the order. Putting in the order wrong, forgetting to put in an order, and delaying putting in orders are ALWAYS the SERVER'S FAULT NOT MATTER WHO BRINGS OUT THE FOOD. If I order lightly cooked fries, if they are dark, it's like DUH, even if you put in the order correctly, if you can ****SEE**** they are dark to TELL THE COOK TO RECOOK SOME FRIES and DO NOT BRING IT OUT TO ME LIKE THAT. USE YOUR HEAD INSTEAD OF BEING A LAZY ASS!! When you say the "ONLY" things you are responsible for is those things you listed, you need to think again. Even though you put the order in 100% correctly, if you can ***SEE*** my side dish is wrong or missing or my ranch is missing or my entrée is wrong, it's on the person that is making the TIP that is supposed to ***********EARN*********** their tip by VERIFYING WHAT THE HECK THEY ARE BRINGING THE CUSTOMER. Think about it logically. It's my server's fault if I get my wrong side dish delivered to my table if they bring out my food as well as took my order all because they could have CAUGHT that mistake in the kitchen. Considering my server is the person that BROUGHT me my food, they could have PREVENTED me from RECEIVING ANY OBVIOUS MISTAKES that they don't have to touch the food to know it's a mistake. So if they would have caught the mistake beforehand in the kitchen, then when the server brought out the food, the side dish would have been CORRECTLY BROUGHT TO THE TABLE. So basically what I am saying is NO MISTAKE would have been brought to the customer. The SERVER is the person that is supposed to PREVENT MISTAKES from getting to the customers. THAT ***IS*** THEIR JOB. One time a waitress forgot my husband's baked potato. Considering she WROTE DOWN the order, she did something totally STUPID. She actually was reading the ticket on the tray to see why the baked potato wasn't there as if she couldn't have done that BEFORE she LEFT THE KITCHEN. She NEVER once APOLOGIZED, even though it WAS HER FAULT 100%. I do NOT care if she put in the order correct, because she could have still VERIFIED that the tray had NO baked potato IN THE KITCHEN, NOT AT OUR TABLE since it was HER THAT BROUGHT THE FOOD OUT, SHE HAD TOTAL 100% CONTROL OVER WHAT THE HELL SHE WAS TAKING TO THE TABLE IF IT WAS CORRECT OR NOT. It's like DUH, are YOU BLIND? I mean seriously. My husband wasn't rude about the situation at all, but NEVER got ONE sorry. It's things like that, that make customers feel SUPERIOR to STUPID IDIOTS LIKE THAT, that we have severing us today. When something is MISSING such as an entire side dish when it's only 2 customers to a party, there's something wrong with that server. I know what it's called, LAZINESS AND BEING VERY UNCARING. I understand sometimes things get overlooked, but I cannot understand an ENTIRE SIDE DISH just be missed? Especially considering my condiments were brought BEFORE the entrées came out, so she only had my burger, fries, my husband club sandwich, fries, and a baked potato to verify. The baked potato was missing. With ONLY 5 items to verify, so this wasn't really that difficult that she couldn't have gotten it correctly brought to our table.

If another server brings out the food, my server could have brought out sides of condiments BEFORE the food came out, because the other server bringing out the food is NOT getting tipped from the customers so it's not like they are going to care if the order is being brought out correctly or not. As a server, YOU are responsible for YOUR OWN TIPS. YOU can make sure the customers have their sides or bottles of condiments BEFORE the food comes out NO MATTER WHO BRINGS OUT THE FOOD. Remember, it's YOUR TIP on the line, the other server that is bringing the food out is just getting tipped from SALES, NOT if they bring out the food right or wrong. So it is 100% up to YOU if you want to be LAZY ASS or if you want to make 100% sure your customers at the very least have the sides or bottles of CONDIMENTS they have ordered BEFORE the food comes out. You should NEVER wait for another server that won't get penalized or rewarded for bringing out the food correctly for items you do NOT HAVE TO. Ranch, ketchup, mayo, mustard, etc., do NOT need ANY COOKING, so it shouldn't take more than 5 or so minutes to get them to the customer. There's NEVER a reason to wait until the food comes out to bring out sides of condiments UNLESS the customer refuses the offer to get them brought out ahead of time.

Also, I have had times when I had an item that was going to be discontinued and got it made by ASKING. There is NOTHING WRONG with ASKING if they can still make something. All the manager can say is NO. You DON'T KNOW UNLESS YOU ASK.

"7. THE FREE STUFF: If you happen to get anything for free and you did not have a problem with your dining experience, most of the time it is because the server thinks you will realize that they are giving it to you for free. There should be a little extra tip thanking the server for the free item. They could get in a lot of trouble giving away free stuff. You should give them hazard pay for it."

I agree 100% if I didn't have ANY PROBLEMS to give MORE to THANK the server for the freebie and I actually DO this. Usually though, if you have a free item it is due to bad service and probably the current server's bad service, NOT a previous experience. Also, if there is a huge comp, you know what, the MANAGER is the person giving away the free stuff, NOT the server unless the server PAYS for it out of their own pocket, which is HIGHLY UNLIKELY, so WHY thank the server then if the MANAGER is the person that gave the free stuff? I should be thanking the MANAGER, NOT THE SERVER in that situation. If the free stuff was from a previous experience, that was from the MANAGER or CORPORATE, NOT from the current server. If servers don't ring up soft drinks, I will give a bit extra in the tip ONLY if the service was decent. I feel if you really sucked, NO AMOUNT OF FREE STUFF WILL SWAY ME TO TIP YOU ANYTHING IF YOU WERE HORRIBLE.

"8. THE LATE ONES: First, we'd prefer you to be respectful enough to come in no later than thirty minutes to closing time. Remember, we can't just clock out and leave as soon as you've finished paying your bill. But if you must come 10 minutes before closing or any time near closing, hurry up, order your food, and get out. Closed means closed, not social hour. It's incredibly rude to sit there and take your sweet time. You should take a hint when the only people you see in the restaurant are employees. We can't leave until you leave because we have to do our side work, roll our silverware in most cases, and clean the table you're sitting at. We don't want to stand there waiting for you for an extra hour just because you don't want to go home. We recommend a 24-hour establishment if you wish to sit into the wee hours of the night."

I agree 100% that it is VERY RUDE to go to a restaurant when it's almost closed. Customers are selfish when they do that.

"9. THE TABLE HOGGERS: This is a slight variation of the "campers." If you only come in for coffee/dessert, to do paper work, or to have a meeting, don't sit there taking up our tables for hours. We're not a coffee shop, or a small, local diner. If you want to sit for hours with your cheesecake or your business associates whom you think are your friends, do it in a different setting, or compensate us in the tip."

Sorry, but NO EXTRA COMPENSATION for "JUST SITTING", because a tip is for actual "SERVICE", so if there is NO SERVICE to speak of, there should NEVER be ANYMORE TIP TO GIVE. Tips are ONLY for SERVICES RENDERED, NOT for taking up a table. Also, at certain times, restaurants are NOT BUSY and do NOT have ANY WAIT, so if some people are at a table when it's not busy, SO WHAT! It will NOT affect your tip, so WHY CARE? If you are serving me more with refills, then OF COURSE tip more, but just for "sitting" is NOT a REAL REASON TO TIP MORE.

"10. THE GREET: When we come up to the table to greet you and ask how you are doing, simply do the kind thing and let us know, and be honest. Why not? If you're havin' a bad day, tell us from the beginning and maybe we'll be a little more helpful and/or sympathetic. But any reply will usually do. A confused stare, or complete silence does not suffice as a reply to "How are you doing?". Also, most of us are REQUIRED to say certain things during the greeting, so please don't interrupt our greeting to say "Sweet tea", "Can we get some bread?", or "What are the soups?" If a server tells you their name, try to remember it, they have told you for a reason, and will probably get pretty mad if you yell, EXCUSE ME, SIR/MAAM!!! every time you want something. It is also extremely important to look at your sever, and remember what they look like, so that you dont make yourself look like a complete fool by confusing another server for your own. It is pretty insulting to know that you people dont even care enough about the people that bring your food to take half a second to see what we look like."

I don't care about chit-chatting, because I just want to place my order. If you want to chit-chat, do it AFTER I have placed my order.

Also, it's comical that you said this: "It is pretty insulting to know that you people dont even care enough about the people that bring your food to take half a second to see what we look like." Think about what you are saying. If you don't want to take a half a second to make sure I have the correct ENTRÉE, then what kind of tip do YOU deserve? My husband and I have gotten delivered wrong entrées from the SAME SERVER that took the orders. It's pretty bad when they can't tell the differences between bbq chicken nachos(what I ordered) and quesadillas(I was brought by the SAME SERVER) or crabmeat au gratin(my husband ordered) and fried shrimp w/fries(my husband was brought by the SAME SERVER). I think it's pretty INSULTING that a server would be so STUPID as to BRING you the completely WRONG FOOD to your table. It makes the server look like a complete IDIOT and VERY UNCARING. WHY should customers care about what you LOOK LIKE, if you do NOT *********CARE********* if the customer has the correct food or not? You can glance to see if I have a correct entrée or not definitely, but yet, we have been handed wrong entrées from the SAME SERVER that took our orders. Isn't that a bit RIDICULOUS that they couldn't VERIFY if we had the correct food considering we were only 2 people? If we were a party of 10, I would have been a bit more forgiving, but a party of 2, ANYBODY should be able to get the orders correct to the table if they took the order as far as OBVIOUS mistakes go.

Don't you realize that customers do NOT CARE what the person LOOKS LIKE that is serving them, just as some servers don't care about their customer's food being correct? So if you don't care about my food, WHY should I care about WHO YOU EVEN ARE? Caring is a 2-WAY STREET.

"11. THOSE CELL PHONES: Don't ever be on your cell phone when we come up to greet and/or take your drink or food order. Gosh, that's rude. And if you MUST talk during your meal, keep your voice down out of respect for other guests. No one wants to hear some loudmouthed malcontent, yelling at someone on the other line, making people around him stare, and making his/her server feel awkward. And no one cares how well your presentation or your TPS report went, or how your stocks, bonds, and mutual funds are doing. If you want to impress people, do it with your TIP. If you're on your cell phone when we walk up to the table, we're just going to talk and keep talking to you as if you have our full, undivided attention. If you didn't hear us ask if you wanted cheese on your burger, tough luck. Get off the cell phone next time. Just please show some respect and give us your attention for a couple of minutes. If you are in any kind of a hurry it is very important to stay off of the phone. Some servers refuse to speak to people who are on the phone, and will simply let you sit there on the phone, wondering where we are because you are thirsty."

I AGREE 100% with this one. It's so RUDE to be on your phone and completely ignore the server. I feel being on a cell phone is just a rude as continuing a conversation instead of paying attention to the server.

"12. TO-GO: Always remember to tip the take-out order servers! They work just as hard as a server, and hardly ever get tips for it! WE DESERVE TO BE TIPPED TOO!"

That is BS that they work “JUST AS HARD”! If that was the case, fast food places(excluding Sonic Drive) would ACCEPT tips and it would be a NORMAL PART of going to eat at a fast food place. Also, servers that do table service only would be pretty mad to know that servers that do COUNTER service aren’t working NEARLY as hard to be receiving the tips that they are getting and they are doing WAY THE HELL MORE WORK WITH THEIR TABLE SERVICE, but may get close to the same amount or less. I’d be pissed off to know that bagging someone’s food was just tipped 15%, but my table service I would have just provided that was MUCH MORE WORK was ONLY tipped 10%. YOU KNOW IT’S WAY MORE WORK TO GIVE TABLE SERVICE THAN TO GIVE A TO-GO ORDER TO SOMEONE! Don’t give me that crap about “THEY WORKED JUST AS HARD”, because it’s BULL SHIT! BAGGING MY THINGS IS NOT VERY HARD WORK. Serving me at a table is! YOU KNOW THAT’S THE TRUTH, otherwise fast food employee’s(excluding Sonic Drive-in) would get tips too.

Do to-go servers normally give refills? NO
Do to-go servers at the COUNTER to-go normally have to WALK to give the check or change? NO
Do to-go servers have to BRING food, condiments, drinks, etc. to a table? NO

Then, GEE, they DON'T WORK AS HARD, NOW DO THEY?
When Wendy's people fix 3 cokes and put a hamburger combo in a bag with ketchups and napkins, NOBODY tips them, so WHY tip for 3 cokes at Chili's plus one entree to-go that I go inside to pick up? At Applebee's, the utensils are in a bag along WITH a napkin, so there's LESS work there to put that into the bag than a fast food employee has to do.http://forums.nasioc.com/forums/showthread.php?t=470548Look at this website. Look at ALL THOSE PEOPLE THAT DON’T TIP FOR TAKE-OUT. BottomFeeder said “There's no point in doing so since all this person did was wrap up my food that someone else made for me, and that's it.”Kaiser said “Tipping on take-out? Why, because you carried the styrofoam containers from the kitchen and bagged them for me?”SDscooby said “Agreed, I don't tip on take-out. That’s just ridiculous.”Incorporeal said “I don’t tip for takeout, I tip about 20% + when I eat in though.”Hunter S. Thompson said “And no I don't tip if I get take out. If someone delivers it then I will.”Stitkacik said "Takeout = no tip."nhluhr said "This means no tips for Takeout."Eric Anderson said "And I NEVER do for takeout."Look at ALL THESE PEOPLE that AGREE that tipping for take-out is STUPID if you actually go inside the place to pick it up. If I get it delivered to my car or get pizza delivered then I will tip 15%, NO more than that though. Also, I will NOT tip at ALL if they can't get the order correct. Like I have gotten delivered a pizza and they actually charge for extra cheese sauces at Papa John's. NONE of the 5 cheese sauces were delivered quite a number of times. If the delivery drivers can't DOUBLE CHECK the box BEFORE handing it to me, FUCK THEM! Same thing goes for take-out that is delivered to my car. If I have ordered fries as a side and you have in my bag "beans", well you won't be getting a tip for bringing me the WRONG food that I have to WAIT LONGER for in the car for because you were TOO DAMN LAZY TO DOUBLE CHECK THE BAG. The food HAS to be correct for me to tip at Sonic Drive-in. I have stiffed people at Sonic if the food is WRONG. I even bought a gift card a few months ago at Chili’s and someone ahead of me in line was getting some food to-go worth almost $20 worth. I saw her pay with a $20 bill and her put back *ALL* the change in her purse. I thought to myself *WAY TO GO GIRL!*

People at fast food places(excluding Sonic Drive-in) and TAKE OUT SERVERS do the following:
1. They give me napkins
2. They give me ketchups or syrups or butters, or jellies or whatever condiments
3. They put the item in a bag
4. They ring up the item and give people change
5. They fill a cup with ice and soft drink or whatever drink like tea.

Can you tell me WHY should I tip for the SAME AMOUNT of SERVICE that we all NEVER tip for at a fast food place(NOT including Sonic) just because it happens to be a "SIT DOWN" restaurant? At KFC for instance, I’ve gotten a 6 piece meal with sides. They put my plastic utensils and napkins. They put it into a bag and they took the order. I’ve even seen the CASHIER get some of the food like she got a thong for the biscuits and put them in HERSELF in the box, meaning, SHE BOXED food for NO TIP at all. Isn’t that the SAME EXACT THING that a sit-down restaurant to-go employees do? I am NOT talking about people that get car-side-to-go. Bringing me my food to my car IS service to tip for, but me getting out of my car to pick it up inside the restaurant ISN’T service to tip for, because it’s just like picking up McDonald’s, which is called “COUNTER SERVICE.” COUNTER SERVICE, IS JUST THAT, COUNTER SERVICE LIKE FAST FOOD PLACES(EXCLUDING SONIC DRIVE-IN OBVIOUSLY)!I will repeat it again in a little different way incase if you don’t understand how STUPID and RIDICULOUS it is to tip for take-out.The take-out servers and fast food servers(excluding Sonic Drive-in) do the following:

1. Bag my stuff.
2. Put me napkins and utensils
3. Put any condiments in a bag
4. Ring the order up initially
5. Put money in register when customer gets there.

What's to tip for here? FAST FOOD PEOPLE DO THE SAME EXACT THINGS? Do you truly know of a difference? A phone called order is just like if I was standing telling the cashier what I wanted. It's just a DIFFERENT way of taking an order down. KFC workers do more work. The utensils are separate from napkins. Applebee's has it all-in-one little bag with a napkin, fork, knife, and salt & pepper packets also. A KFC worker that TOOK MY ORDER AND RUNG IT UP AS WELL got chicken and biscuits to put into the boxes. She even put the sides in the containers. Those employees don't get tips, so WHY tip for LESS WORK at Applebee's? That's just plain STUPID and VERY UNFAIR! WHY tip for service that we don't ALL TIP FOR when we order at fast food places? THAT is NOT FAIR to tip for a take-out entree at Chili's, but NOT for a combo at McDonald's. When I order hotcakes and sausage at McDonald's, the cashiers get me butters, syrups, knives, forks, and jelly for my sausage. They bag it too and ring me up as well just like a to-go server. Do they get a tip for that? I think NOT! Is that truly *FAIR* if I don’t tip them, but I tip a Chili’s employee for my to-go entrée? HELL NO, IT’S NOT and fast food workers may end up doing even MORE WORK than that Chili’s employee for no tip at all. That’s just NOT FAIR, it really ISN’T! WHY wouldn’t you want to be FAIR TO EVERYBODY in the world and tip when for the *AMOUNT OF WORK* that is being done and COMPARE it to what we don’t tip for? It’s just not right to tip for one pasta entrée with the bag of utenils and napkin(all-in-one), but not to tip for a McDonald’s combo that the server has to fill a glass, bag the food, and give condiments like mayo if it is requested. THAT’S MORE WORK than that ONE pasta entree, but they NEVER get tipped.

If a server brings the food to the customer's car such as car-side-to-go, then I would tip ONLY if the food was correct as far as something the server could SEE. I would tip $2 at the most for most to-go orders ONLY if they would bring it to my car. I have NEVER gotten car-side-to-go, but I DO tip at Sonic Drive-in ONLY if I get my order delivered correctly as far as what the server can SEE with their EYES.

"13. PAY ATTENTION: If you are dining with someone else, and especially if there are several people at the table, pay attention to the questions that we ask you when we take the first order. Chances are that we are going to ask each and every person the same or at least similar questions. If the first person is asked what side they want and what salad dressing they want, you should make our life a little easier and tell us everything you want including your side and salad preference without making us ask. Also there is know absolutely no reason we should have to repeat what the sides are, or what kinds of salad dressings we have. Shut you mouths for a few minutes, quit talking amongst each other, and listen to what I have to say. Most of the time, it will have something to do with your food!"

I AGREE VERY MUCH 100%! I cannot understand WHY, especially old people, have to have the sides repeated a billion times as if they cannot READ the menu. What a TIME WASTER for EVERYONE. I HATE SUCH INCONSIDERATE PEOPLE that take up VALUABLE TIME to have things that are already in print on the MENU. THE ONLY reasons that repeating things on the menu would be acceptable would be for people that have bad eyesight or have trouble reading. If you can READ and have good eyesight, don't be so god damn lazy as to make your server WASTE TIME reading stuff already in front of you. It's so ridiculous when you hear the side dishes repeated 4 or 5 times, because each person is too damn LAZY to READ THE DAMN MENU FOR THEMSELVES. Don't customers realize that when they take up time like that, it affects OTHER CUSTOMER'S TIME getting refills and other things? When I say I am ready to order, I am READY to order. If I have any questions, I will ask them BEFORE I order such as things that aren't listed like the ingredients in most side salads usually aren't listed. All restaurants make side salads differently, so I ask.

"14. THE PICKY ONES Some people try to make things absolutely as difficult as possible for us. Quit being so picky. Who cares if you dont like cucumbers on your salad. They arent poisonous. Unless you are deathly allergic to something, pick it off of the plate your self. My Gosh, likes it isnt enough for us to have to remember that 2 of you wanted Ranch on your salad, 1 of you wants Honey Mustard on the side, 3 of you want Caesar salads, but one Caesar gets dressing on the side, and one of you wants coleslaw! Give me a freaking break! Lets give the seaters a little bit of love here too. By saying that you are picky, we are also talking about your table selection. Dont kill the seaters by asking them for a quiet table on a Friday night at 7:00. Come on. There are no quiet tables. If you want quiet, stay home! When you go to put your name on the list, if there is someone in a wheel chair with your party, request a table rather than a booth, and dont get mad when people that came in after you get seated first. I bet they went to a booth. And the same goes for those of you who refuse to sit at anything other than a booth. Just ask for it first. Dont wait until it is your turn to be seated and then get mad and gripe that you were given a table. If you are a larger person, dont try to squeeze into a booth, admit your overweight, ask for a table. Dont get mad at the seaters for not assuming you want a table. They dont know any better."

That's RUDE, because picking off CHOPPED UP CUCUMBERS is a NIGHTMARE and TIME-CONSUMING to sort through the salad as a customer. Then you end up biting one of those nasty things(I HATE CUCUMBERS PERSONALLY). You are SO DAMN LAZY to say your CUSTOMERS should have to do ANYTHING. YOU ARE SUPPOSED TO **************EARN****************** YOUR TIP TO GET THE ORDER CORRECT IN THE KITCHEN INSTEAD OF BEING THAT STUPID TO TAKE OUT THE SALAD KNOWING YOU CAN ****SEE**** CHOPPED UP CUCUMBERS WHEN I SAID I DIDN'T WANT CUCUMBERS. If you cannot SEE them, then I won't count off tip points for it UNLESS you admit it is your fault. I'll agree if it's just like 2 big pieces of cucumbers like in Red Lobster's salads, I don't mind picking it out the salad, because it's NOT CHOPPED UP, but when it's chopped up like Outback or Chili's salads, it's a PAIN IN THE ASS FOR THE CUSTOMER TO PICK ALL OF THEM OUT THEMSELVES and to sort through all the salad dressing as well. WHAT A MESS for the customer. What about the people allergic to let's say cucumbers? For them, just removing them may not be enough. Pickles on a bun is NOT just about picking them off, because the JUICES of the pickles get into the bun, so you cannot just pick them off without having pickle juice taste.

Also, you say "it isnt enough for us to have to remember that 2 of you wanted Ranch on your salad", for starters, you aren't supposed to have to "REMEMBER" A DAMN THING IF YOU *****WRITE****** THE ORDERS DOWN. You simply put the order into the computer from the written order, then if you bring out the salad, you make sure that there are indeed 2 sides of ranch with the salad by COMPARING THAT WRITTEN ORDER WITH THE PLATE OF FOOD. If another server brings out the food, if the ticket is correct, that server could verify the ticket ***********BEFORE************** BRINGING THE FOOD TO THE CUSTOMER. I know at Red Lobster, the servers make the salads. So if that is true in most restaurants, the salads should be 100% correct, because the SERVER is actually preparing them, NOT ANYONE ELSE. There's NEVER an excuse to get a salad order wrong if you make the salad yourself and are bringing the salads out with the dressing.

You say "Quit being so picky", I say "QUIT BEING SO DAMN LAZY TO GET WHAT CUSTOMERS WANT!"

"15. DONT BE GREEDY Many of you go out to eat, and expect to be waited on hand and foot. You want everything right then and there. Listen people. We usually have more than just your table. We have other people to deal with too, who probably have the same I want it now mentality. Be patient, give us just a minute, and we will get whatever it is you asked for. If we have forgotten, remember, we are human too. Dont get mad, just ask again. WE WILL GET IT FOR YOU! Most of us have so many things running through our heads that it is a miracle we remember our own name. Not only your needs, but we are also thinking about how we are going to make our bills for the month since most people dont tip worth anything. Despite how things may sound, there are still a few good tippers let in the world. Just remember, we greatly appreciate the good tips. Not only do the good tips pay our bills. they buy our groceries, and in most cases PAY FOR OUR COLLEGE! SIGNED, YOUR FELLOW RESTAURANT (and former restaurant) WORKERS "

You shouldn't have things "RUNNING THROUGH YOUR HEAD", because you should WRITE ALL REQUESTS DOWN. Even if it's someone asking for their check or napkins or a refill, because it's VERY EASY TO FORGET when you do NOT WRITE THE ORDER DOWN AND VERIFY THE PAD OF PAPER WITH THE EVERY SINGLE THING THAT IS WRITTEN DOWN.

OF COURSE we'd get mad, just as YOU WOULD when YOU have a server YOURSELF FORGET SOMETHING YOU ASKED FOR. WHAT DO YOU EXPECT? Especially if you are TOO DAMN LAZY TO WRITE THE ORDER DOWN, then WHY EXPECT US TO BE NICE TO YOU IF YOU DON'T CARE ABOUT IF YOU FORGET ABOUT SOMETHING by PROVING THAT by being TOO DAMN LAZY NOT TO EVEN ATTEMPT TO TRY TO REMEMBER IT BY YOU NOT WRITING IT DOWN? Customers shouldn't EVER have to ASK SOMETHING AGAIN. It's the SERVER'S JOB TO REMEMBER IT BY WRITING IT DOWN AND REREADING THE WRITTEN REQUEST. So if I just asked for my check, table 4 wants 4 refills, table 7 wants a side of ranch, and table 3 wants a margarita, well you should have written down EACH REQUEST and then went down the line to get EACH REQUEST. So you should be going to get my check FIRST, then the 4 refills, then the side of ranch and then put in the margarita order. You shouldn't be forgetting things, because you should have the request written down and you should be verifying that you have done those requests.

34 comments:

Springs1 said...

Amanda
"hey fatass,
quit asking for extra sides of ranch.

thanks,

your waist"

I keep my weight at 90lbs-92lbs at 5'0" tall. That is NOT considered "FAT", but I bet YOU ARE!

Becs said...

I used to be a server and I agree with you a lot. I know a lot of really horrible, lazy servers that expect giant tips for no reason.

However, there were a few things you said that I did not agree with. I will not resort to calling you mean names or putting you down. I understand you have your own opinion and am only looking for some discussion.


One thing you did not consider was when food comes out wrong and it is not the servers fault. For example, steak cooked incorrectly. A server cannot cut into the food to see if everything is cooked properly. Also, if another server brings out the food and there is something wrong, it may or may not be the servers fault. However, in both of these circumstances, the server should always apologize. I know that if I ever rang anything in wrong I would apologize to my table as well as to the kitchen staff that had to fix my mistake. There were many tables though that would give me a crappy tip because their steak was cooked incorrectly. This is very upsetting because the cooks (who really dont give a crap about anyone) are making $12-$15 an hour and I was making $2.13.

I agree when you say that a to-go person does not work as hard as a server. I have never heard that you are supposed to tip a to-go person the same amount as a server. However, $1 or $2 would be polite.

I think the point I disagree about the most is the greeting. I think when a server approaches a table and introduces him/herself, its to establish rapport and be friendly. The server is very aware you are hungry and want to eat but they still want to be treated like a human being, not a servant. It only take a few seconds to respond to them and say that you are doing well. The server will probably be more inclined to hurry and give you good service if you start out treating them well. If a server walks up and says "Hey I'm Jack. How are you guys doing tonight?" It takes no time to say "We are doing great!" and then the ordering will take place. It is only a few extra seconds and I promise you it will mean a lot to the server.

Another thing that I don't think you understand is the process of side work. The purpose of side work is to make the experience better for everyone. For example, some of my side work used to include filling up the ice, making sweet tea, refilling soup, dressings, etc. If we got behind on our sidework we would have another coworker or a manager yelling in our face to do it. Not only this, but not doing this slows the service down for another table. That is why we may run to get some ice before bringing out your dessert. Every table should get equally good service, not just one.

I think the main problem is that each table thinks that they are the only one. If I have five tables that all need different things, I have to use my judgement to figure out what to do first. I cannot always do what was asked first because it could end up taking much, much longer. I may bring out the drinks for one table first before I bring another tables bread because it makes more sense and takes less time. Therefore, all my tables get faster service, not just one.

I think many servers become bitter and angry the longer they are in that job. As a server you will be treated absolutely appalingly. I cannot tell you how many times I was cussed out over something so small it was ridiculous. I was berated and treated like I was an idiot just because I was a server. People tend to look down on you and treat you very poorly. Maybe if the customers and the servers both had more patience and compassion, the overall dining out experience would be much better.

Springs1 said...

Becs
"For example, steak cooked incorrectly. A server cannot cut into the food to see if everything is cooked properly."

I completely agree with that ONLY if the server pressed the correct button when they put in the order into the computer. It IS VERY POSSIBLE the server could press let's say "Medium Rare" instead of "Medium Well." Raw food would also be something the server could not see such as raw chicken tenders. A burrito filling that is wrong is another. A pickle under a bun is another.

"Also, if another server brings out the food and there is something wrong, it may or may not be the servers fault."

Even if it's not their fault such as a wrong side dish if the order was put in correctly into the computer, it's still a PART of that customer's service, so the tip should be lowered. A customer should NOT have to pay well for service that sucks regardless of if the main server was at fault of the other server that brought out the food was at fault.

"I have never heard that you are supposed to tip a to-go person the same amount as a server. However, $1 or $2 would be polite."

I ONLY agree if the to-go server BRINGS it to your car. If I am picking my food up inside, NO TIP, because it's EXACTLY, sometimes even LESS SERVICE than most fast food restaurants have their cashiers do. What's fair is fair, so if the cashier does the less or same amount of work at a fast food restaurant as a to-go server at a non-fast food restaurant, they should get paid from the customer exactly the same, which is nothing.

"The server is very aware you are hungry and want to eat but they still want to be treated like a human being, not a servant. It takes no time to say "We are doing great!" and then the ordering will take place. It is only a few extra seconds and I promise you it will mean a lot to the server."

All MOST customers want to do is put in their order. They didn't go out to eat to get to know their server. They came out to eat to enjoy good food and drinks as well as enjoy WHO THEY CAME WITH unless they are dining alone, even then, that customer is coming to EAT, NOT to make friends. Go be a bartender if you want your server to chit-chat with any level. I'd honestly rather them just get my order and skip the "Hi, I'm such-n-such and I'll be your server tonight." I'd rather just them ask "Would you all like something to drink." It would make more efficient, FASTER service for everyone. When you go to McDonald's for instance, don't you want to just place your order instead of them wasting your time saying "Hi, welcome to McDonald's?" What a waste of time and it's INCONSIDERATE to the CUSTOMER'S THIRST, HUNGER, AND TIME.

"That is why we may run to get some ice before bringing out your dessert."

There's no real reason to delay EVER someone's food or drink over ANY TYPE of side work unless what you are restocking is part of what is needed. An example would be ice and coke. If I want some more coke and there is no ice, that's when it would be necessary to replenish SOME of the ice. I wouldn't take up the customer's time to get 2 buckets worth, but a bucket worth for now until I can get some time to get more when I don't have someone's order to bring is what I would do. Someone's dessert is much more important than filling up ice and you don't need ice to serve them dessert. Remember WHO is tipping you, the ICE or the CUSTOMERS at that table waiting for their dessert? Also, by you delaying bringing their dessert, you are possibly delaying another party getting seated faster to make more tip money, so you are actually hurting your own pocket by waiting to deliver the dessert.

"Every table should get equally good service, not just one."

If that is so, then WHY give that table that ordered a dessert DELAYED service over filling up the ice bin? That's giving that table crappy service. You should think about your CUSTOMER'S TIME AND FEELINGS OVER SIDE WORK ALWAYS!! Remember where the tips come from. It's NOT from restocking.

"Not only this, but not doing this slows the service down for another table."

Do it when it's necessary though for the table service needs to be slowed down for such as when the ice bin is empty, the customers that should be waiting are ONLY the ones that need ice, NOT the one that has a dessert that is ready to be delivered. HOW is it FAIR or RIGHT to delay my dessert for someone else's coke refills if I ordered the dessert first and my dessert was ready so you can fill up the ice bin? You should only delay the customers that need the ice for their cokes since that is what is necessary for THEIR SERVICE, NOT for the table that has a dessert that's ready to be delivered.

"I think the main problem is that each table thinks that they are the only one."

NO, just that some servers don't do request in as much order as possible. Like if I just asked for my check, WHY should my server go voluntarily to another table? Get my check, then I can look over my check while the server goes ask the customers at that other table if they need anything. If I just ordered a dessert, you should be going put the order into the computer, not going to 3 other tables first unless they all call you over, which is highly unlikely that they would all at once.

"I cannot always do what was asked first because it could end up taking much, much longer. I may bring out the drinks for one table first before I bring another tables bread because it makes more sense and takes less time. Therefore, all my tables get faster service, not just one."

NOT TRUE!! All your tables wouldn't get faster service if let's say the table that asked for bread ordered FIRST, then that first table got the raw end of the deal, so you just treated them UNFAIRLY and gave them NOT fast service. You can do always what is asked first if you WANTED TO PLAY FAIR. It doesn't matter if it takes much longer, because the other tables ordered AFTER the first one, so it's only FAIR AND RIGHT to go in order of requests as much as you possibly can. If Table 2 asks for a couple of refills, table 4 ordered a dessert(they called you over), and table 9(called you over) wanted their check, you should go get those 2 refills first, then go to the computer terminal to put in their dessert, and then print out table 9's check to give it to them. I don't get WHY wouldn't you try to go in order?

An example would be getting triple sat. We have waited 10-11 minutes for 2 cokes once at Outback due to that situation, all because we were first out of the 3. It's NOT FASTER for EVERYONE. It's ONLY FASTER for the THIRD TABLE to be perfectly honest with you. I would personally rather wait my turn, even if I was the third table, because it's unfair to the other tables that came before me to even come to my table to ask anything if they waited to get seated in order of arrival, we should get greeted in that way as well as receive our drinks that way.

Becs said...

I just think it is really hard to understand how everything works until you are actually doing the job. Servers are trained to do certain things. If my old manager heard me go up to a table and not introduce myself, I would get in trouble. If I did not do my sidework I would get yelled at by everyone. Yes, our tables are important but so is the restaurant as a whole. It is just so difficult to explain what it is like until you have done it. I know you have some serving like experience but nothing where you have to maintain 5 tables and keep up with other work you are assigned. No it is not the most difficult job in the world, but there are aspects that are hard to understand until you have been there.

Yes, if the server rang in food incorrectly (like the steak temperature) then it would be there fault. However, I cannot tell you how many times the kitchen screwed things up for me. I still apologized and corrected the situation. However, a LOT of the time it may not be the servers fault.

To-go people can actually work pretty hard. Not as hard as the server but they do work hard. Our to-go person used to have 20-30 orders to put together at the same time. The cooks would just throw the food up on the line and she had to check everything, put all the condiments in, make salads and soups, get drinks, bag up everything, ring it up, collect money and answer the phone when new orders came in. It is a lot to do at one time and a $1 tip is deserved.

"I would personally rather wait my turn, even if I was the third table, because it's unfair to the other tables that came before me to even come to my table to ask anything if they waited to get seated in order of arrival, we should get greeted in that way as well as receive our drinks that way."

But that is the problem. YOU would rather wait for your turn. However, some customers would pitch a FIT if they had to wait their turn. I honestly believe that most servers (and I know there are many exceptions) will do the best they can to make every table happy. However, there is no way they can know what will make every person happy. Some people will not tip you if you let their glass of tea get below halfway. And others hate it when you refill it without asking. Some tables would be offended if you did not try to make conversation and others just want you to shut up and take their order. Sometimes trying to upsell (which is pushed SO MUCH by the managers) will result in the customer buying better food and will get you a better tip and other times it will piss the person off. I just don't understand how servers are supposed to make everyone happy.

Springs1 said...

becs
"The cooks would just throw the food up on the line and she had to check everything, put all the condiments in, make salads and soups, get drinks, bag up everything, ring it up, collect money and answer the phone when new orders came in. It is a lot to do at one time and a $1 tip is deserved."

MOST of the time I would think, people don't order salads to-go. Even if they do, they are getting paid $2.13/hr or in some cases at least minimum wage(ONLY when they do to-go orders). They are getting wage from the restaurant for a reason.

Fast food cashiers(excluding Sonic Drive-in) do the following:
1. Put the condiments in(I have the McDonald's CASHIER actually put tartar sauce in a cup or mayo in a cup)
2. Bag my order
3. Ring everything in
4. Collect the money
5. Get Drinks
6. Answering the phone is part of the RESTAURANT'S SERVICE, NOT at ALL part of the CUSTOMER'S SERVICE THEY ARE RECEIVING.
If they are taking a phone order, GUESS WHAT? That's just like telling the order IN PERSON, NO DIFFERNCE THERE.

$1 tip is NOT deseved UNLESS you bring it to my car. I tip at Sonic Drive-in ONLY if my order is correct as far as obvious stuff goes. If a customer picks their food up from the counter, that is COUNTER SERVICE JUST LIKE MCDONALD'S, WENDY'S, ETC.

If they aren't doing ANYTHING DIFFERENT than a typical fast food worker, WHY should I tip them? Answering the phone such as what time the restaurant closes is ONLY the service to the restaurant and isn't benefitting the customer's service any, because it's NOT part of their service. Taking the phone orders over the phone is just like taking the order in person. If you aren't doing anything different, WHY should you get a tip since people that work fast food(excluding Sonic) aren't allowed to receive tips for the same exact or less amount of service?

"Some people will not tip you if you let their glass of tea get below halfway. And others hate it when you refill it without asking."

A way you can solve that is to be attentive and ASK if the customer wants a refill instead of just getting them a refill.

"Some tables would be offended if you did not try to make conversation and others just want you to shut up and take their order."

I feel the people that get offended by not having conversation is truly self-centered and being very inconsiderate to other customers. Now if it isn't busy and the server has time to chit-chat, then if I were a server, I'd only chit-chat if I knew the customers would want it.

"Sometimes trying to upsell (which is pushed SO MUCH by the managers) will result in the customer buying better food and will get you a better tip and other times it will piss the person off."

You can upsell, but not be pushy or try to change someone's mind. Upselling should be done BEFORE ordering, NOT after a customer has told you what they wanted. It pisses people off, because if they tell you they want let's say a certain margarita, if you try to sell them the higher grade one, that's annoying. Sure, it's possible some people feel it may be helpful, but honestly unless the customer asks for your help, it's better to not try to change the customer's mind. That extra buck more on the check may end up being a much lowered tip due to the customer being pissed off at their server for wasting their time.

"I just don't understand how servers are supposed to make everyone happy."

You can't really always make everyone happy, but you can try to ASK them what they want and let THEM do all their ordering so that way you don't overstep.

Becs said...

I agree with you about the fact that to-go people are doing the same things as people at a fast food place. However, all the employees at a fast food place are helping each other. A to-go person is doing everything completely alone. She is trying to serve 20-30 people at one time! Our to-go person made minimum wage so I do think she deserved a tip. She didn't always get a tip and never complained when she didn't, but it certainly made her feel so happy when she did get one! I don't see anything wrong with spending $1 to make someone else happier!

You say that a customer would be self-centered but guess what, that happens! There are many table that are very self-centerd and servers still need to try to make them happy. I just think the main issue here is that every individual at every table will have different things that bother them or that they would prefer to happen when they eat out. Sometimes things will not go perfectly.

I think there are so many things in life that can go wrong and we need to just let things go. I cannot change your mind on any of these issues and I really hate to say it, but I think most servers who read your post just get angry. It is not going to change anything or anyone. The only thing you can control is your own actions and feelings. You are obviously very upset about many little things. Don't you think it would be helpful to you to just let them go? The only thing you are doing with all of these blogs and comments where you call people names, is asking to be attacked and causing stress for yourself! Life is so short and it is so beautiful! We are so lucky to be alive and healthy! We are lucky to be able to afford to feed ourselves! I bet if you put as much energy into a positive, cheerful blog as you are putting into these long, angry blogs you would be much happier and less stressed. What do you want to remember when you are on your death bed? That you spent so much time stressing about tiny little details? Or that you let things go and were happy? Think about how HUGE the universe is! Refills on your drink or upselling is so tiny in the whole scheme of things! Don't let lazy servers upset you. Let it go and rise above it!

Springs1 said...

Becs
"However, all the employees at a fast food place are helping each other. A to-go person is doing everything completely alone. She is trying to serve 20-30 people at one time! Our to-go person made minimum wage so I do think she deserved a tip."

Tell me do you tip based on someone else's service? If you don't, then WHY should we consider 20-30 people in the equation, when we should ONLY be concerned about OUR SERVICE ONLY to tip on, NOT SOMEONE ELSE'S SERVICE. When I dine in a restaurant, I remember one time hearing a guy ask 2 times for ONE side of ranch. Did I alter my tip, because the guy at the other table didn't get his ranch the first time around? OF COURSE NOT. So WHY tip based on OTHER PEOPLE?

I have had, for REAL, a WENDY'S CASHIER make my husband and I's burgers. The other guy got the fries. The cashier filled the cokes, which the CASHIERS ALWAYS FILL THE DRINKS AT WENDY'S, so mentioning getting drinks is EXACTLY THE SAME there as it as it let's say Applebee's or Chili's. The CASHIER RUNG ME UP AND GAVE ME MY CHANGE OR CREDIT CARD BACK. She got me a cup and filled it with mayo. She got me another cup and filled it with mustard. I don't like the packets, because to me it's lower quality mayo than fresh mayo. So the only thing she didn't do was the fries. Did she get a tip? OF COURSE NOT, so WHY should I tip a to-go server for doing the SAME AMOUNT OF WORK? The fries would be on the plate with the burger already, so there's really not any work for the server to do with that really. At Applebee's, I have gotten a pasta dish. Do you think that's truly tip worthy? All the to-go server or bartender did was put the pasta in the box, put it in a bag, and put the already made all-in-one(utensils, napkin, salt-n-pepper) in my bag, ring me up and give me my change or credit card back with a receipt to sign. That is actually LESS WORK than a McDonald's cashier has to do to get me hotcakes and sausage meal. The McDonald's cashier has to go to seperate boxes to get a fork and a knife. They have to get a couple of butters in another area. Then they have to get a syrup or two as well. They would have to definately get strawberry jelly for my sausage, because I eat jelly with my sausage personally, which that is in a separate box also. They have to bag it, ring me up, and give me change or credit card back. Comparing these 2 scenarios, the Mcdonald's cashier has done MORE WORK for NO TIP. Do you HONESTLY in your heart of hearts think that is FAIR for you to tip that Applebee's to-go server or bartender for just doing that little bit of work when the McDonald's cashier did MORE WORK? I treat people FAIRLY. You obviously don't. Cashiers at fast food restaurants sometimes do ALL the work. I have had a KFC cashier put my chicken in a box, put my biscuits in a box, and put my beans in the container. The CASHIER DID THOSE THINGS, NOT ANOTHER CO-WORKER. There was NO TEAM WORK, at least that day and at that time. There's NO WAY IN HELL I WOULD TIP ANYONE FOR THE SAME OR LESS SERVICE THAT A FAST FOOD EMPLOYEE DOES FOR NOT TIP, because it's just not "FAIR" or the "RIGHT THING" to do.

It's just like a bartender flipping a cap and handing me a beer at a nightclub let's say that I am standing to order and I am not sitting at the bar, there's NO WAY I would tip for less work than a fast food worker does.

If I get a daiquiri, that's less work than a Wendy's cashier. The Wendy's cashier has to fill the cup with ice and the daiquiri counter worker doesn't. All they do is just fill the cup. It just wouldn't be fair or right to tip for less work or the same amount of work. You should treat people FAIRLY by treating ALL people the SAME REGARDLESS of what they get paid.

Fast food workers sometimes have 20-30 orders on busy days. I have fixed to-go orders at the donut shop. Some people picked theirs up in drive-thru. Some of those to-go orders were work, but I NEVER ONCE thought I "DESERVED" a tip for them, EVER!!!! Sometimes I had to get like 4 of 5 sodas and bag fries, burgers, etc. in bags with condiments. Even if someone wanted fresh mayo instead of the packets, I would have no problem getting it, but no one had ever asked me that. My point is, I NEVER DESERVED a tip for the to-go orders. I don't care how many orders you do. I have had drive-thru out to the street with many orders by myself before during a time when it usually was a slow time, but it wasn't those particular days. Do you think I deserved a tip from all those people? Of course not. I also had people inside to contend with as well as to-go orders that people came to order inside. Sorry, but I will NEVER tip for COUNTER SERVICE. I have tipped at baskin robbins, starbucks for my frappuccinos, and coldstone ONLY because it's like being a bartender. If the counter person had to actually MAKE the shake, or sundae or frappuccino, that's exactly like making a mixed drink at the bar such as a white russian. The only difference is one drink has alcohol, the other one doesn't. I don't tip at Subway, Quiznos, Dominios, Papa Johns, and Pizza Hut(when I pick up my pizza)(I do tip if I would get delivery).

"but it certainly made her feel so happy when she did get one!'

OF COURSE, WHO DOESN'T WANT TO MAKE MORE MONEY? It's like DUH, OF COURSE SHE LIKED, WHO WOULDN'T?

"I don't see anything wrong with spending $1 to make someone else happier!"

What about the Wendy's cashiers or the KFC cashiers that serve people just as me and my husband have experienced? They deserve that dollar too. I feel it's WRONG, because you are being UNFAIR TO THEM. WHY can't you be FAIR to ALL counter service workers by NOT tipping them at all if they do less or the same amount of work? WHY is it FAIR they get to make more money, but because fast food restaurants(excluding Sonic) don't let their workers except tips? WHY can't you play FAIR? It is WRONG, because it's only making that person happy, but NOT the fast food cashiers happy. What about THEIR HAPPINESS? If we all tipped fast food workers(excluding Soniv), then I'd tip for a to-go order ONLY if the order was obviously correct(meaning if I asked for a burger, don't put in my bag a chicken nugget pack). Since we are NOT ALLOWED to tip all fast food workers that do less or the same amount of work, then I will treat ALL counter workers FAIRLY by not tipping them unless it is MORE WORK. I don't see WHY you cannot play FAIR for ALL counter service workers?

"Refills on your drink or upselling is so tiny in the whole scheme of things!"

I NEVER said it wasn't tiny. Tiny things can bother people.

Becs said...

I guess you missed the point of my last posting. I was mostly trying to help you by pointing out that you getting so upset by these very small issues is only hurting yourself. No server is going to read your blogs and change the way they serve. Anyone who tries to have a discussion with you just ends up giving up because there is just no point.

Good luck with everything and I really hope that someday you can learn to go with the flow and just be happy.

Lizzardicus Spork said...

You apparently enjoy treating others like shit.
Got it.
That means you enjoy being treated like shit.
I'll remember that if you ever dare set foot in my restaurant.

Try actually respecting the human beings that serve you as human beings and maybe you'll notice a difference in how you're treated as a customer.

Did you ever stop to think that maybe you get treated the way you do because you're ignorant, rude, and disrespectful toward whoever is serving you?

Servers aren't the problem.
You are.

About a gazillion customers would disagree with so much of what you have to say, and what you stand for in this business.

Do us all a favor and stick with fast food alternatives, and leave our businesses alone.

Better yet!...Learn how to cook and eat at home. That way you would never have to complain about anything ever again!
How nice would that be!?
And you could put your writing skills toward something more productive and enjoyful.

We don't need people like you taking up our space.
So, please, don't even walk through door.

Hungry Mom said...

to the server haters, you are evil trolls who deserve the bad service you get. bitchiness does not make me want to want to work harder for you. it makes me want to stay far away from you. i will take the long way around the restaurant to avoid you. if you are going to critique me that much for bringing your ass some food, its time to stay home. yes we make 2.15 an hr plus whatever pocket change your cheap ass decides we get. its people like you that make this job so unpleasant at times. do i come in your office at 4:50 when you get off at 5 and decide i have every god-given right to stay for as long as i want and i can take my sweet as time?? no i don't. and i bet you'd be pretty pissed if i did, because i bet at the time, after working all day, you'd like to go home to your family (yes, we have those too). for most of us, this job is merely a means to an end, we wait tables to pay our way through college or something like that. the fact that i am a server doesn't mean my IQ is any lower than yours. in fact, since these are the sick rules you live your pathetic lives by, i bet my IQ is far more superior to yours because i possess a few extra parts of the brain, called "manners" and "consideration for other people". perhaps you should try something different and adjust your crap attitude and see if the service improves. also, to the braindead idiot who thinks we press the buttons on the computers with our eyes closed when ringing in food, i don't want to be at your table a nanosecond longer than i have to. therefore, i will make DAMN SURE the kitchen knows how you want your steak. what they do when they have the order in their hands is BEYOND MY CONTROL. because i know you will wave frantically at me from across the dining room, probably when i'm taking an order or have a huge tray in my hand, to tell me how disgusting it is. news flash- the kitchen doesn't give a crap about you or what happens when your food leaves, undercooked or overcooked, many of them use a universal cooking temp (especially when they're busy) called "whatever gets this f-ing food off the line and out of my face fastest". next time you go out to eat try- just for one night- to act like a person instead of something thats been let out of its cage for one night. see if the service changes. its worth a shot, right??

Anonymous said...

A quick note about takeout---
While I agree it isn't strictly necessary to tip counterstaff for a takeout order (they make an hourly wage), you SHOULD always leave a tip if a server or bartender is the one ringing in and preparing your order. Here's why: servers/bartenders make only a percentage of hourly they will be tipped. At the end of the night, most employers require employees to declare a certain percentage of their total sales as tips, even if they made less than that. Take out orders are included in total sales; therefore, if waitstaff isn't tipped on take out they are being taxed on money they didn't make.
Furthermore... waitstaff are also required to tip out certain percentages of their total sales to support staff (bussers, hostesses, bartenders) regardless of what they made. No tip on take out? Again, they lose money.
I'm not saying you should tip out the full 15 to 20 percent for bagging an order; but at the very least, tip enough to cover what the server has to pay in taxes and tip out so they don't LOSE money on your order.

Rayne Dazes said...

I have to say, I agree with ALMOST everything you said. I would like to just offer you some things to think about though. And please know that I am not trying to sound like a jerk, or say you are wrong, I know that tone is lost though typing but I mean nothing but respect and am just offering another point of view.

1. Some places do not let servers write orders down. We have 3 restaurants in our city who pride themselves on having all orders remembered by the wait-staff. They are normally very very spot on, but once in a while they can forget things, like a super busy night. So don't condemn the notion that servers have things running through their minds. Most places, yes, they can write them down, but once in a while they really can't.

2. As for "renting the table" whenever I am at a restaurant and I stay past the point where I have had my bill delivered to me, either to chit chat, or to read, or even to wait for someone. I always leave an extra tip. It is not because I am "RENTING" the table. It is because I am not only taking money away from the server, but I am taking seating away from other guests. I think that if you are just taking up a table, drinking tea or sipping water for a half hour or more, you should be prepared to give up some extra money, even just 1-2 dollars more. Restaurants are not cafes or lounges, they are nice places to sit and eat, relax while you eat, and then leave when you are done.

3.The Kids issue. I really do thing people who's kids leave a HUGE mess should leave a bigger tip for their waiter. If for no other reason than sheer embarrassment at not being able to control their children. Yes it is their job to clean up after you, but, honestly, should we really be expecting them to do more cleaning than we would be willing to do for our own families? If you look at the table and think "Oh GOD I am glad my kids never make that big of a mess at home, I would go crazy if I had a puddle of maple syrup dripping off the table" then I think it is fair to say your server needs some extra love for not strangling you or your offspring. ((P.S. I have no idea why it is a puddle of maple syrup...but it is. ^_^))

Those were just the things I felt should be addressed differently, just the things that bug me when I go out and see them happening.

^_^ Have a wonderful day!
~Red

Springs1 said...

Rayne Dazes
"1. Some places do not let servers write orders down"

I know this already, but most do.

"It is because I am not only taking money away from the server,"

For starters, you don't know that. The next party could HAVE STIFFED YOUR SERVER.

Secondly, TELL ME WHY SHOULD THE CUSTOMER PAY FOR SOMETHING THEY AREN'T RECEIVING? You are truly throwing your money away literally, because you aren't getting anything from the extra money. When you get "SERVICE", you are getting something from it, but if you aren't, because you are just sitting there, you are paying for something you aren't truly receiving.

It's not the customer's responsiblity to pay for the server's possible missing income.

"but I am taking seating away from other guests."

As far as TIME, this should only matter, NOT MONEY. Tell me HOW does this have to do with money with OTHER GUEST WITH YOU? It doesn't. It only has to do with the server's income and the restaurant's income. It doesn't have ANYTHING to do with money with involving other customers.

"I think that if you are just taking up a table, drinking tea or sipping water for a half hour or more, you should be prepared to give up some extra money, even just 1-2 dollars more."

WHY? You aren't GETTING ANYTHING, FOR REAL, ANYTHING for your money. DO you like paying for things you don't receive? Apparently you do.

This next one PROVES IT as well:

"should we really be expecting them to do more cleaning than we would be willing to do for our own families?"

No, because what happens AFTER***AFTER**** the service is OVER WITH doesn't matter since you aren't actually "RECEIVING" that service. Think about it. Jane Doe's child makes a mess, they pay and leave. Did it benefit Jane doe DURING her SERVICE? NO, so WHY should she consider PAYING for something she will NEVER BENEFIT FROM? She doesn't care if it gets cleaned at all or how, because her service is over with, because she has LEFT the restaurant.

TIPS ARE FOR SERVICE, NOT FOR WHAT HAPPENS AFTER YOU HAVE LEFT. DUH!! Again, you love paying for things you NEVER RECEIVE. WHAT KIND OF STUPID IDIOT CAN YOU BE?

I want things for my money and MOST people do, that's why MOST people don't pay their servers for services they don't receive. They are SMART, by getting paying ONLY for what they are actually receiving.

Do you realize they are cleaning up for the NEXT customer, which means the cleaning up they did before YOUR party sat down was beneficial to YOUR party, NOT the mess your party left, because that clean up is for the next party. Do you realize they would have to clean it up for the next party, so WHY are you paying for service that no one is truly receiving, because that next party isn't seated yet? You are STUPID!!

If your server is cleaning a mess up while you are there(such as a spilled drink DURING your service) OF COURSE tip more, but NOT if it's a mess you have left there and are leaving.

"just the things that bug me when I go out and see them happening."

It bugs me to see people LITERALLY PAYING for things they aren't there to receive since they have LEFT or paying for service that they aren't receiving while they just sit-n-chat.

Bug said...

Springs1
"No, because what happens AFTER***AFTER**** the service is OVER WITH doesn't matter since you aren't actually "RECEIVING" that service. Think about it. Jane Doe's child makes a mess, they pay and leave. Did it benefit Jane doe DURING her SERVICE? NO, so WHY should she consider PAYING for something she will NEVER BENEFIT FROM? She doesn't care if it gets cleaned at all or how, because her service is over with, because she has LEFT the restaurant."

There should be an extra tip left by Jane Doe, or whatever the hell her name is because her bastard hellspawn decided it was a good idea to trash the table they were sitting at, and Jane Dumbcunt was too absorbed in drooling on herself, or prescribing in the new notion that smacking your retarded vaginal discharge will in some way
"hurt their self esteem." No, it just turns little Suzie Rottencrotch into you... an insufferable twat that has not the faintest idea of what service is. Have you cleaned crayon, maple syrup, mayonnaise, and whatever the hell else gets spilled on the table by these evolutionary holdbacks they call children? It's a pain in the fucking ass... There should be an obvious surcharge for when their little mouth-breathers decide to try to make a macaroni Mona Lisa on the table using only condiments, food scraps and salt. Sure you might think it's cute, but you'll probably be proud of your little bastard when he makes it on the 5 o clock news in a police chase, rather than putting four upside his head for being a little fuck. Seriously, people gotta take responsibility for the things that fall out when they open their legs, not everyone else. Unfortunately, this will fall on deaf ears, or at least ears that are unable to process the logic of the argument because of your self-centered nature taking up all of your brain's processing power, as little as it may be.

courtneyrae85 said...

Answering the phone etc. is still part of our job whether we have customers someone has got to do it. So if the phone rings which really is part of service to cause the ppl calling are also customers obviously needing something than it's our duty to answer it and help them too! So customers like u need to realize we can't just wait on our tables we have to do the side work too otherwise the place wouldn't be able to serve u. Right we need to fill the ice bin to be able to serve the customers, right and we need to cut lemons or u wouldn't have lemon for your water or tea then youd be pissed too. We need to stock at straws and napkins cause we all know from reading your blog you'd be mad if u didnt get a straw or extra napkins. So actually everything to do is so we can SERVE you so it all relates to our SERVICE!

courtneyrae85 said...

I would pay u to come to my job and serve for 2 weeks!

Springs1 said...

courtneyrae85
"So if the phone rings which really is part of service to cause the ppl calling are also customers obviously needing something than it's our duty to answer it and help them too!"

NO, it's not because NOBODY GETS A TIP FOR ANSWERING THE PHONE. I NEVER got a tip for that. I, a long time ago, was a file clerk/receptionist where I'd have to fill in at times when the receptionist wasn't there. I NEVER GOT TIPPED FOR ANSWERING THE PHONE. You don't get tipped for answering the phone. That's *NOT* a TIPPABLE JOB. I don't care how long you have to explain something. NO ONE IS *********PHYSICALLY THERE********** TO RECEIVE A SERVICE TO TIP FOR.

It's just like when Papa John's takes my order over the phone, I don't tip the order taker YOU IDIOTIC IDIOT!! I TIP MY DRIVER THAT BROUGHT ME MY PIZZA, NOT THE ORDER TAKER DUMBASS!! The tip goes to the ***********DELIVERY DRIVER******!! The person that took my order explaining things didn't get the tip DUMMY!! THAT'S HOW STUPID YOU REALLY ARE, REALLY ARE!! Answering the phone is *NOT* a TIPPABLE JOB!! When I call Walmart to ask what a price is and they have to go all the way to the product to find it, they don't get tipped either DUMMY!!

"So customers like u need to realize we can't just wait on our tables we have to do the side work too otherwise the place wouldn't be able to serve u."

You can do those things when you have TIME when NO CUSTOMERS ARE ASKING FOR THINGS!!

"Right we need to fill the ice bin to be able to serve the customers, right and we need to cut lemons or u wouldn't have lemon for your water or tea then youd be pissed too."

I don't want lemon. I actually order iced tea without lemon. Plus, that's usually the bartenders that cut that anyway, not the servers. Even though, it's not that time consuming if you just cut one slice for someone, that maybe takes 5 seconds.

"We need to stock at straws and napkins cause we all know from reading your blog you'd be mad if u didnt get a straw or extra napkins."

You should do that *BEFORE* your shift starts so you have enough for the ENTIRE SHIFT DUMMY!!

"So actually everything to do is so we can SERVE you so it all relates to our SERVICE!"

NO, it's NOT, because that side work we don't tip you for. I don't care if you did this *BEFORE* I came in filled up the ice bin, that didn't count since I wasn't *********PHYSICALLY THERE********** to RECEIVE IT, understand?

"I would pay u to come to my job and serve for 2 weeks!"

I would make MUCH BETTER tips than YOU WOULD EVER MAKE, because I am all about the ********CUSTOMER********* rather than OBJECTS. The side work can wait. The customer needs you.

Springs1 said...

courtneyrae85 One more thing:

All the customers care about is that they have their stuff. THEY DO *NOT* CARE ABOUT HOW IT GOT THERE, UNDERSTAND? If you filled the ice bin before they got there and they ask for 2 cokes, all they care about is they got their 2 cokes. They don't care about that you had to fill the ice bin DUMMY.

I had to fill the ice bin at the donut shop/diner, which I didn't get tipped for that. I had to restock the milks, napkins, sugars, sweeteners, etc. NO TIP WAS FOR THOSE ACTIONS and SHOULD NEVER BE since they aren't "SERVICE" RELATED.

Kaitlin 'Kai' said...

WRONG.

Servers at the place I work at DO cut the lemons, not the bartender.


That was my 2 cents to this conversation.

Springs1 said...

Kaitlin 'Kai'
"Servers at the place I work at DO cut the lemons, not the bartender."

At all the restaurants I have seen, the bartenders do it.

If the servers do it, SO WHAT? It's not a tippable action just like I didn't *EVER* expect to get tipped for restocking or sweeping, mopping, or bussing the tables or counter top.

Anonymous said...

To ANYONE who followed a site here, save your fingers the aches of endless typing, and ypur brain from the never ending racking you will put it through trying to explain anything to this person. She is a troll. I have read several of her blogs hoping to find that she really was a nice person, maybe just misunderstood.
I told myself to reach out maybe meet a new way of thinking, maybe teach one. I dont know, HOWEVER what. I do know is there's no nice person here. She is not only agressivly opinionated but also not interested in yours. Every scrap you throw brings it on twice as hard. I only commented here bevause another everybidy hates springs1 site id linking them here to fuel her bullshit, save urself now b4 your email looks like mine from trying to be human with her.

Anonymous said...

Excuse spelling errors, damn smart phones always actin so stupid

The One Who Is Enlightened said...

To Springs1, an insufferable bitch,

As someone who has been in the service business since I was 15, all I can honestly say is that I hope I never see your ranch guzzling jowl in my restaurant. ****EVER**** I mean, Jesus Christ woman, have you ever BEEN a server. If not, sit down, shut up, and read.

I have at least one of 'you' a day. Someone who has NEVER been in the industry of Food Service, but loves to give me advice. For the most part, I don't want to give you my name, but the company I work for does, so I do it. I don't care how your day is either. I want you to drink your drink, eat your food, talk with whomever your sitting with, and leave. No if ands or buts. I am not here to be your friend. I'm here to make money. If you so choose to bring your demon spawn, I expect you to be a god damn parent. If I have to pick up the million sugar packets they have sprawled all over the table, so be it. But be courteous and bump up the tip. (But seeing as how you've argued this point you probably have demon spawn who do this...) I do care if you hog a table though. By doing this you are not letting me flip the table, decreasing my take home money for the day. And that pisses me off. Go to Starbucks if you want to catch up, or ask to sit in an emptier section if it's available.
As for doing things in your order... that's a laugh. The place that I work at dictates that I 'touch' 85% of the tables in my section as I walk through it. And to be honest it helps me. If you want a dessert, table 7 wants refills, and 9 wants a check... I will go to the back, ring in your order, print the check, and make drinks. ALL AT ONCE. I'm not wasting a trip on your ass. And guess what? On my way back through the section, I will stop by to tell you your order is rung in, drop of the drinks and check on the food at 7, and drop of the check at 9 while picking up any dirty dishes. You know why? Because that's how I make money. By working quickly and efficiently, I have done 3+ tasks in under 3 minutes. Everyone in my section is happy and satisfied. Except for you, because you're probably still pissy that I didn't ring in your order right away and checked other tables.
This order is not only helpful to me, but servers everywhere. Would you want a server who only works on one task at a time, or who can handle taking care of you plus more.

To be honest it sounds like you only want a fine dining experience. Or fast food. Which is fine by me. You fill your ass up at those joints and LEAVE US ALONE. No server should have to go through your bullshit. I would kill to have you go through a friday night where I work and have to deal with someone as demanding as you. Maybe then you'll sing a different tune about serving.

But until that moment arises, shut up. No one cares. None of you 'tips' are helpful.

P.S. I hope you drown in ranch and diced cucumber.

Springs1 said...

The One Who Is Enlightened

"No server should have to go through your bullshit."

No customer should have to go through YOUR CUTTING BULLSHIT!

It's UNFAIR to the 2nd table's time for you to take up seconds of their time to print out the 3rd table's check. I wouldn't have done that.

I would have put the dessert order in(unless I would have been called over), then gotten the refills as well as delivered them, and THEN printed the check. MAKE the 3rd table wait ***********THEIR TURN******** AS HOW THE WORLD IS EXCEPT FOR ER. EVERYWHERE ELSE GOES BY TURNS.

I think it's BS that I can't go up to you if you were my server to ask for 2 refills that you shouldn't stop taking table 5's food order to go get my refills if you think what you are doing is fair. Think about what you are doing that it's JUST LIKE interrupting you taking someone's order. CUTTING IS CUTTING ANY WAY YOU SLICE IT, ******ANY****** WAY YOU SLICE IT!(no pun intended)!

If I can't go up to you to cut, WHY can you do it to the 2nd table, huh?

The 2nd table has feelings too and their time is valuable too.

If I had table 1 asked for their check, table 2 asked for their check as well as I passed by, and table 3 asked for their check as I passed by, I would not print all 3 checks taking up my 2 other table's time. I would make 3 separate trips to the computer. WHY? Because the 1st table's time is first so it's only fair if I think just about them first since I already took time to take 2 other table's check request since they called me over. I think it's only *FAIR* I don't print out all 3 checks.

As I said before, I want you to answer my question about how you would feel if I were to go up to you *WHILE* you were taking food orders from another table to ask "Can I get 2 refills please?" I bet a zillion dollars if I had that you would NOT STOP taking their orders. You'd tell me to wait my turn. AREN'T I RIGHT HYPOCRITE? WELL, I AM WAITING.......

That means if I am right that you know you are cutting and you know that what you are doing is MORALLY WRONG! SO NO CUSTOMER SHOULD HAVE TO PUT UP WITH *****YOUR BS UNFAIR CUTTING ASSHOLE! FUCK YOU!
“I do care if you hog a table though. By doing this you are not letting me flip the table, decreasing my take home money for the day. And that pisses me off.”

You don’t care that you are pissing the customer’s off by cutting in front of their turn taking up their *****TIME********, so WHY should anyone feel sorry for you, huh? You sure don’t care about us, WTF should we care about you ASSHOLE? Seriously, you are SELFISH, SELFISH, SELFISH!
It’s decreasing your money to take home, well you are INCREASING MY WAIT TIME by not going in the order in which request came in. So we are EVEN/STEVEN then! You don’t like it, FUCK YOU! For someone like you, I’d purposely stay longer just to piss you the fuck off because you didn’t care about how long I waited for my turn. FUCK YOU!

The One Who Is Enlightened said...

Springs1,

Chill out before you give yourself a hernia. Seriously.

To answer your question, about the refills: If you were so thirsty that you had to PHYSICALLY come up to me to ask for refills, I am doing my job wrong. HOWEVER, I would smile politely and help you how I can.

Now, at my restaurant, our micros (what we ring in order with) are literally next to our beverage bar. If my manager sees my ring in an order and drop it off and then come back to grab refills and drop those off, and then print off a check... I would be fired, especially if it was a busy night. It took me so long to do those steps. Not only have I wasted my time, but I've wasted yours as well. Now, me personally, I print off your check after I ring in a complete order (if you want a dessert, I add it on and reprint), so that I always have your check on me at all times.
I do not cut and here is how. When I go into the back and ring in my orders, grab my refills and condiments. I then drop them off in the order that I was asked for them. Because it is mandatory by the company I work for that I group my trips in and out of the kitchen I try to make it as fair as I can. If I am handed a tray of food as I walk out with your drinks I make it a point to drop off your drinks first. I am YOUR server and even though I have a tray of food in my other hand, you are my first priority. All of my tables have priority over anybody elses. I'm not saying the other tables aren't important, if I am asked for something I will bring it, but if you asked first... I will go out of my way to make sure your items are dropped off before their no matter how inconvenient.

How rude would I seem if I ignored a tables request so that I could bounce in and out of the kitchen. Those other tables will feel neglected. And I think that's not fair.

As for you thinking that I don't care how long you waited. That's BS. I care because the longer you wait, the unhappier you are.

"For someone like you, I’d purposely stay longer just to piss you the fuck off because you didn’t care about how long I waited for my turn."

What about the people waiting behind you? Don't you have any common decency? Why would you choose to do something that will hurt someone else in the long run. I might not like you, but that doesn't mean I want you to have a terrible time. Part of my job is making sure that you enjoy your dining out experience and that the people after you enjoy it as well.

I'm done with the name calling and foul language. I'm being real with you. This is how I was trained and this is how I work. On a poor night I will bring in tips that are at least 30% of my sales. I literally make the most money where I work at because I actually care about the people I serve. The only complaints I've gotten for the past few months have been about the food quality and even when that happens I am still left a tip and those people want to sit with me again. Why? Because I handle my section with pride. I will take care of you quickly and efficiently like no one else. I am actually paid to train people to work more like me.

So I ask YOU again. Who would you really want serving you? Someone who is confident in what they are doing or someone who goes slow and does things one at a time? Keep in mind going out to eat on a busy weekend night.

I really don't want a rude response again. Can we talk about this like adults?

T

Springs1 said...

The One Who Is Enlightened
"If you were so thirsty that you had to PHYSICALLY come up to me to ask for refills, I am doing my job wrong. HOWEVER, I would smile politely and help you how I can."

This isn't telling me you would STOP IN THE MIDDLE OF TAKING THEIR ORDER SO YOU CAN GET MY REFILLS, IS IT? You SO FAR, HAVE NOT ADMITTED YOU WOULD NOT STOP TAKING THEIR FOOD ORDERS SO I CAN GET MY REFILLS, WOULD YOU?

THAT is what I want to know. I will ask you again, let's say you are taking a table of 4's food orders, right now this moment, you are on the second person out of the 4 people. As you are in the middle literally getting their orders, I tap you on the shoulders(know I would NEVER DO THAT, but let's say I would) and ask you "Can we get 2 refills please?"

Would you:

A. Tell me to wait my turn, in a way such as "I'm in the middle of taking an order right now, but I will get them to you shortly." This is just to let the customer know they will have a wait to tell them this.

B. Say "Sure", but still make me wait until you are 100% FINISHED taking ALL 4 people's orders at that table.

C. STOP IMMEDIATELY to get our refills and tell the table "I'll be right back, have to get this lady's refills, sorry."

There's NO F'ING WAY and you know it you would do C. WHY? It's CUTTING. There's 100% NO DIFFERENCE in that than what you are doing. You would be cutting if you did C.

Doing "A." would be the 100% morally and correct thing to do.

"If my manager sees my ring in an order and drop it off and then come back to grab refills and drop those off, and then print off a check... I would be fired, "

I would refuse to work for a manager that wants to be unfair. I couldn't do it morally speaking. I have morals, you don't obviously. I couldn't serve like that. It's just UNFAIR!

Also, in your scenario, I am not sure *WHO* ordered or asked for what they wanted first either. You aren't telling me.

"Not only have I wasted my time, but I've wasted yours as well."

No, you wouldn't be, you'd be giving me my turn when I am SUPPOSED TO *DESERVE* IT ********FAIRLY***********! Also, you'd be giving my turn when it *IS* my turn and that would be fair.

For example, I ask for a refill, the next person calls you over they ask for 5 refills, WHY THE FUCK should I wait for you to fill 5 other drinks when I could have my refill right away? It's UNFAIR to get all 6 when you come out the kitchen. It wastes *****MY TIME******* and that's the entire point of this. I ordered first, I should get my drink first since *YOU* can get it. It's not like you are depending on a bartender to get a coke. You can just fill it yourself. Why punish my turn for the next table that wants 5 cokes? It's just unfair. As far as if I was let's say at the table of 5, I'd MUCH, ZILLION TIMES RATHER you get that person that only wanted one coke first since they were first, because it's NOT OUR TURN, it's that PERSON'S TURN that asked for a coke. Also, let's say I was that party of 5, why should our time COMPROMISE that party of 1 that wanted a refill of coke? That's not fair to them and actually you made *US* GAIN MORE TIME UNFAIRLY SO! It's not speeding up time for the first person. It's always going to make the first party wait longest and that's just unfair.

Continued next post:

Springs1 said...

The One Who Is Enlightened

When you are let's say at a Wendy's, you stand in line first person in front of me orders 5 combos in the mall(meaning no soft drink station that the customers can use only the staff can get you your drinks). So let's say you are in line next, but only want ONE coke. You still have to wait for 5 cokes BEFORE your coke even if you only want one coke. You still have to wait your turn. WHY should serving be any different when even waiting for a table you wait your turn as long as it is possible(meaning obviously if they only have a 2-seater booth, but a party of 12 is waiting to get seated, well, obviously it's impossible to seat the party of 12 if there's no room, so they'd still probably seat the party of 2 even if the party of 12 was first). I am talking about if it's possible like a party of 2 is before me and my husband that they should get seated before us since they were first and would unless they requested a certain table or booth or certain server.

"Now, me personally, I print off your check after I ring in a complete order (if you want a dessert, I add it on and reprint), so that I always have your check on me at all times."

Talking about wasting MONEY of the restaurant with the paper and ink as well as *TIME* printing out things you have NO FUCKING CLUE that the customers want their check or not. We have ordered bar drinks after having a dessert a NUMBER of times even. You are wasting time and money. WHY is that? I bet your boss wouldn't like knowing you are wasting paper, ink, and time printing out a check that the customer may not end up wanting or if you have coupons I have seen servers have to reprint a check because they didn't have the coupon and even wasted time writing "thank you" on the check. THAT SHIT IS EVEN MORE OF A WASTE OF TIME WRITING THAT CRAP or doodling or writing your name shit on the check or doing something as stupid as circling the amount like people are blind or illiterate.

"When I go into the back and ring in my orders, grab my refills and condiments. I then drop them off in the order that I was asked for them. Because it is mandatory by the company I work for that I group my trips in and out of the kitchen I try to make it as fair as I can."

But it's not fair, don't you get this or what? If you are simply putting more items on the tray that are 2nd, 3rd, and so on, you are cutting. Also, fixing drinks or something else like making side salads for 2 tables rather than serving the 1st table theirs and then going back to make the other 2 side salads or same thing with drinks just like I said above if table 1 asks for 1 coke, table 4 asks for 3 cokes, fixing 3 other cokes is taking up *TIME* of table 1. That's UNFAIR and *IS* CUTTING.

You don't seem to get this, do you? As I said, I couldn't *FATHOM* working for someone that wants to be unfair.

"If I am handed a tray of food as I walk out with your drinks I make it a point to drop off your drinks first. I am YOUR server and even though I have a tray of food in my other hand, you are my first priority. "

Who said I was first all the time though when nobody is? If you have food on your tray, it is WAYYY THE HELL UNFAIR to hand someone a drink before food. Obviously in 99.9999% of cases, the food was ordered **************WELLLLLLLLLLL BEFORE************ my coke, so HOW can you live with yourself handing my coke first off the tray when their food let's say is hot food or even if it's not, still unfair?

I am not asking to be first priority if it's not my turn. DON'T YOU FUCKING GET THIS? This is so frustrating that you can't comprehend this?

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Springs1 said...

The One Who Is Enlightened
True story:

A Once, we had a Red Lobster waitress had our 2 entrées on the tray as well as 2 side salads that were for a couple that wasn’t even IN THE BUILDING EVEN when we ordered. Anyway, instead of bypassing their table to hand us ours first since WE DID ORDER FIRST(common sense would tell you that it takes more time to cook food than it does to fix a side salad anyways even if it wasn’t our server that delivered our food, but it was our waitress that delivered our food), she decided to hand them their side salads first off the tray.

I left her a dollar tip. WHY? We waited 45-50 minutes from the time we ordered and she goes to give people their side salads that weren't even there when we placed our entrée orders. HOW THE FUCK IS THAT MORALLY RIGHT OR FAIR? I am also willing to bet(I don't know) that our food sat while she finished making their side salads as well, but I can't prove that). What I can prove though is that she had 2 sides salads on the tray for that couple and our 2 entrées. She *SHOULD AND COULD HAVE* decided to bring us ours first, but instead handing them theirs. I don't understand that? Hot food as a rule should come first and she KNEW we ordered first since she was our waitress.

The thing is, even just simply using the seconds to put the 2 side salads on the tray was cutting in the back. You should be only bringing out ONE table's food at a time honestly.

The thing that pissed me off though was the handing it off the tray in the wrong order. She had no morals to speak of. I couldn't fathom cutting like that. I think if we didn't have as long of a wait(which yes it could have been her fault if she waited too long to put in our entrée orders due to we had side salads as well), so putting an extra delay when I saw that shit, I was FUMING when I saw her do that, FUMING. I will never forget it either. It will always bother me to this day that bitch did that. She KNEW who ordered first, but did WTF she wanted to do the bitch. As if she's happy when some cuts in front of her in a line, yeah right, BS! She doesn't so why do it to someone else and then want someone else's money?

"but if you asked first... I will go out of my way to make sure your items are dropped off before their no matter how inconvenient."

But I am asking you not just to drop them off first, but to not take SEVERAL MINUTES even at times let's say to fix 5 cokes if I only wanted 1 coke. It's UNFAIR I have to wait for you to fix 5 cokes if I ordered first. Fix my coke, bring it to me, THEN go fix your 5 cokes. If the 5 cokes people order first, don't delay their 5 cokes to make them sit waiting for my 1 coke either. That's more of a delay on their 5 cokes that they shouldn't be made to sit through, but at least in that situation it wouldn't be as long, but it's still cutting no matter what.

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Springs1 said...

The One Who Is Enlightened
"How rude would I seem if I ignored a tables request so that I could bounce in and out of the kitchen. Those other tables will feel neglected. And I think that's not fair."

How can you say you are ignoring them? I NEVER ONCE said if you get called over not to go check on them, did I? I said if table 1 asked for 2 refills, then as you pass by table 2 asked for 2 refills, a dessert, and their check, then nobody calls you over after that let's say, you shouldn't make table 1 wait all that time for you to put their dessert order in, print the check and get 2 other refills because table 1 asked for 2 refills, you should be only getting 2 refills to not punish table 1's time for table 2's time. Table 2's time shouldn't get "BETTER SERVICE, BETTER TIME FRAME ON TABLE 2's REQUEST because you want to do one trip." Table 1 suffered when table 1 only wanted 2 refills, but table 2 gets the *****FASTER AND MORE EFFICIENT SERVICE WHILE TABLE ONE GOT THE SHAFT HAVING TO WAIT 3-4 minutes when their refills could have been out within a minute to a minute and a half. TWICE as long at least of a wait you made table 1 wait. WHY do you want to do that to their turn? I couldn't FATHOM serving that way. It's just unfair.

Another scenario, If let's say table A asked for their check, table C asked for 2 refills, table A should get their check first. If you were to get table C's refills first, you are punishing YOURSELF to not make more money, hurting the company to seat more people if there's a wait for a table/or request for your section if it's full, and it's making the customer tip you less on the fact that they want to fucking leave, but you are keeping them HOSTAGE not giving them their bill. As I said, you print it out, fine, but let's say you didn't(you were too busy to) in this scenario.

Let's say the situation was the other way around, Table A asked for 2 refills, Table B asked for their check, Table A should get their refills first, then Table B should get their check. I would not favor the check requester just because I want them out, because it's unfair to the thirsty patrons at Table A that asked for what they wanted FIRST. THEY WERE FIRST, THEY GET PRIORITY OVER THE 2nd PERSON JUST LIKE A *****LINE******! ER is the ONLY place that is fair when it comes to cutting, because that has to do with saving lives.

"As for you thinking that I don't care how long you waited. That's BS. I care because the longer you wait, the unhappier you are."

If you did, you'd go in order. You would not fix 5 soft drinks if I only asked for one refill of coke first. I asked first, so don't punish ******MY TIME****** to fix theirs. They were *AFTER* me, they DESERVE to get their stuff FIXED after me, not just handed in the corrected order, but for you to take ******MY TIME******* to fix 5 drinks is EXTREMELY TIME CONSUMING, especially if you run out of ice in the ice bin, have to change the syrup or if it's iced tea have to make more or get more lemons to cut if the bartender didn't cut any, etc.

What if *YOU* were at the table that asked for one refill, but heard since your table was right next to theirs they wanted 5 refills, that instead of doing the morally right thing getting only your refill, your server took YOUR TIME UP to fix 5 other drinks? Maybe you don't care, but EVERYONE DOES CARE that is in that situation.

YOU DON'T CARE HOW LONG I WAITED. I SHOULDN'T have to wait for you to fill up 5 other drinks. It's unfair.

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Springs1 said...

The One Who Is Enlightened

If it's the other way around and you had the table that asked for 5 soft drinks first and 2nd was my one refill, while it still would be unfair, I'd be much more keen to understand that one more even if it's a tiny bit unfair, it's more understandable, but still morally wrong though. The reason why, one other refill won't be as LONNNNGGGG of a wait as fixing 5 other refills. It's still cutting though and I still wouldn't do it even though. I'd make a separate trip for that one refill to make the table that requested 5 soft drinks not wait *ANY LONGER* than they are *SUPPOSED* to be waiting. As I said though, I can see and wouldn't be nearly as pissed in that scenario as I would if I would have to wait for you to fill 5 soft drinks with ice for my one refill if I ordered first.

"What about the people waiting behind you? Don't you have any common decency? Why would you choose to do something that will hurt someone else in the long run. I might not like you, but that doesn't mean I want you to have a terrible time. Part of my job is making sure that you enjoy your dining out experience and that the people after you enjoy it as well."

If you cared about my time, you wouldn't make me wait LONGER for what I asked for when it was my turn. WHY make me wait the longest and punish my time if I ordered or asked for whatever first?

You are wasting time and money printing out checks so you can reprint them, then makes even more time wasted having to change the paper and ink cartridges more often. Didn't think about that, did you?

" This is how I was trained "

As I said before, you know it's wrong and that's why you NEVER answered my question:

Would you tell me to wait my turn if I interrupted you taking someone else's order or would you stop as if I was a queen to get my whatever I asked for?

That's why you NEVER answered it. You aren't answering my question. WOULD YOU BE WILLING TO LET ME INTERRUPT SOMEONE ELSE'S *TURN* for MY *TURN* if you don't think what you are doing is cutting?

Cutting is cutting any WAY you slice it.(NO PUN INTENDED EITHER).

If I were to interrupt you while you were at another table, that *IS* cutting. That's wrong. I wouldn't do that, but I want to know what *YOU* would do as the server. Would you STOP taking their order be rude to them to get my whatever I asked? I bet you wouldn't and you know it, because you know it's cutting. What you are doing is cutting the way you serve. That's why you refuse to answer this. It's ONE QUESTION, ANSWER IT PLEASE. I am even asking nicely, please.

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Springs1 said...

The One Who Is Enlightened
"I will take care of you quickly and efficiently"

How is it quickly and efficient if I am sitting there waiting LONGER than the 2nd table that asked for their things you can get or do yourself like refills or the check for examples?

As I said, if table 3 asked for a side of ranch let's say after their meal came out you just delivered, table 4 asked for their check, and then table 5 asked for 2 refills. I would get the ranch, come back, print out the check, bring that to table 4, and then I would get the 2 refills for table 5. You'd probably make poor table 4 wait longer to leave by getting the ranch and even taking time to fix 2 refills before getting the check, am I right? Making table 4's time NOT be MORE EFFICIENT FOR *THEIR TURN* and NOT BE ABLE TO *LEAVE* AS QUICKLY EITHER doing it your way. I'd don't care that you were in the kitchen getting the ranch, taking time to fix 2 refills is compromising table 4's check time. They could be using that time you are fixing the refills to read their check, but instead PURPOSELY DELAY THEM FROM LEAVING. WHY? I know you said you print out the check, but as I said, let's say you didn't or that they had a coupon(which I know usually you have to get a manager for coupons) or added to it something to-go, so you'd have to reprint the check anyways.

What if the syrup is out, then that means table 4 is waiting that much longer to leave. You don't seem to get this, do you?

It's NOT MORE EFFICIENT for table 4. IT SUCKS when *YOU* ARE FUCKING TABLE 4 SITTING WAITING TO FUCKING LEAVE! IT SUCKS! Also, seeing your server knowing you asked for your stuff first serving others first is wrong. You said you'd bring it in order, but I don't see how you would in this situation, because you'd be going into the kitchen for the ranch and then the 2 refills when the computer is in the dining area(let's say it is, because at most chains I go to, the computer is in the dining area such as Applebee's, Chili's, etc.) So you'd have in your hand the tray with the 2 refills and the ranch, NO CHECK. OR you'd print the check before doing all of those and end up delaying the first table that asked for their ranch. THAT'S WRONG TOO and you know it.

Doing it your way is NOT more efficient for the first person. It's just not. It's UNFAIRLY giving more time to the people that were 2nd, 3rd and so on faster and more efficient service than they are supposed to have. They should wait their turn. If I were serving, I'd make them wait their turn. That's how you should serve, *FAIRLY*, which you are NOT a FAIR PERSON!

" someone who goes slow and does things one at a time? "

Someone that is *FAIR* and they won't be slow as I said. I will get my stuff as I order it without a MUCH LONGER WAIT THAN NECESSARY AND when I do have to wait, it's a ************************************FAIR************************ wait most importantly. If am 3rd asking let's say for my check, the 2nd table asked for 3 refills, the 1st table asked for 1 refill, I will wait until 4 refills later and possible some other interruptions such as delivering food that was ordered BEFORE me to get my check, because it's NOT MY TURN, I DON'T DESERVE TO GET SERVED FIRST. I AM 3rd, so I DESERVE TO WAIT THE LONGEST. If I am first, then I should get my stuff first as far as things you can do first.

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Springs1 said...

The One Who Is Enlightened
"Can we talk about this like adults?"

You aren't acting like an adult yourself refusing to answer my interruption question(if I were to interrupt you taking an order question).

Acting as if that's OK for you to cut, but not OK for anyone else to.

Acting like that it's more efficient and faster when it's not for the 1st tables that asked for their stuff first.

Also, not realizing the amount of money and *TIME* you are wasting having to print a check so you can REPRINT it and then REPRINT it. For example, let's say you print the check, we order a dessert, so then you print it again in your apron pocket, now I order an afterdinner drink. Now you reprint it again. Then I order something to-go, reprint it again. GET WHAT AM SAYING TIME WASTER AND MONEY WASTER OF THE RESTAURANT as well as wasting trees and INK which is money for the company making the prices we pay GO UP because of *YOU*!

Springs1 said...

The One Who Is Enlightened
"I really dislike using language like this."

What a hypocrite you are saying the "F" word even to me. Look at your post, it's FILLED with nasty words to me.

Unknown said...

You know there are times when we servers put in the order correctly and it still comes out wrong for one reason or another. Most restaurants have expos who reads the tickets,gets the sides and trays everything up for the server. I have been an expo and there have been times where I did miss an item or an extra side sauce,and when either I caught it or it was brought to my attention I took out said missing items and offered my apologies for it. The big picture is guess what we all make mistakes from time to time. The majority of the time the to go person is the one who takes your order,packages it up,takes it to you if you are in your car,and processes your check,so yes you should tip them accordingly since they did take care of you.